Angela Gorden

What good looks like

Scenario
Delayed refund
“I returned my order two weeks ago and still haven't seen the refund. This is the second time I'm asking. Where is my money?”
Dana R. · 16 days waiting · 2nd contact · refund not issued

What should the AI assistant say?

Choose the standards, then watch the response change.

Writing & behavior standards4 of 4 on

BEFORE standards

Thank you for reaching out and for your patience! I completely understand your frustration. Refunds can sometimes take 5–10 business days to process depending on your bank. Please rest assured we value you as a customer. Is there anything else I can help you with today?

The improved response lands here

Apply the standards above and you’ll see the rewrite here.Apply the standards on the left and you’ll see the rewrite beside the original.

Your judgment can scale to hundreds of outputs.

Write standards you trust. Bake them into your system prompts. Use an LLM judge to check they’re working.

Designed and built by Angela Gorden

Order details

Order context

Waiting 16 calendar days · returned Sep 5 · refund still not issued

Interaction history

2nd contact about this refund · chat · today

Why it matters

The Specific and Grounded standards check the reply against these details.